Terms of service
Welcome to AncestralCraft. These Terms of Service ("Terms") govern your access to and use of ancestralcraft.com (the "Site") and any products you purchase from us. By using the Site or placing an order, you agree to these Terms.
Who We Are
AncestralCraft produces premium heritage metal signs honoring ancestral civilizations and traditions from around the world, including personalized House of [Name] signs. AncestralCraft operates through affiliated entities including Ancestral Craft Ltd (Nigeria), Ancestral Craft Ltd (United Kingdom), and Ancestral Craft, Inc. (United States), collectively referred to as "AncestralCraft," "we," "us," or "our."
Eligibility
You must be at least 18 years old, or the age of majority in your jurisdiction, to make a purchase on this Site. By placing an order, you confirm that you meet this requirement.
Products and Pricing
All products are described as accurately as possible, including dimensions, materials, and imagery. Colors may appear slightly different depending on your screen settings. Prices are listed in the currency displayed at checkout and are subject to change without notice; the price at the time your order is placed is the price you will be charged.
Personalized Products
House of [Name] signs are custom-manufactured based on information you provide at checkout. You are responsible for ensuring the accuracy of any name, spelling, or personalization details you submit. We are not liable for errors resulting from incorrect information provided by you.
Order Acceptance
Receipt of an order confirmation does not guarantee acceptance of your order. We reserve the right to limit, refuse, or cancel any order at our discretion, including in cases of suspected fraud, pricing errors, or product unavailability. If we cancel an order after payment has been taken, you will receive a full refund.
Payment
Payment is processed securely at checkout through our third-party payment providers. By providing payment information, you represent that you are authorized to use the payment method provided.
Shipping and Risk of Loss
Shipping terms are detailed in our Shipping Policy. Risk of loss and title for products pass to you upon our delivery to the shipping carrier.
Returns and Refunds
Returns and refunds are governed by our Refund Policy, which forms part of these Terms.
Intellectual Property
All designs, artwork, text, graphics, logos, and content on this Site are the property of AncestralCraft or its licensors and are protected by copyright and trademark law. You may not reproduce, distribute, modify, or create derivative works from any content on this Site without our prior written consent.
Heritage symbols, cultural motifs, and historical imagery depicted on our products are presented for educational and commemorative purposes, rendered in our own original artistic interpretation. AncestralCraft does not claim ownership over underlying historical or cultural symbols themselves, only our specific artistic renderings of them.
Prohibited Uses
You agree not to use the Site for any unlawful purpose, to violate any applicable laws, to infringe upon the rights of others, to transmit harmful code, or to interfere with the proper functioning of the Site.
User Content
If you submit reviews, photos, or other content to us (including for marketing purposes), you grant AncestralCraft a non-exclusive, royalty-free, worldwide license to use, reproduce, and display that content in connection with promoting our products and brand.
Limitation of Liability
To the fullest extent permitted by law, AncestralCraft shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Site or products purchased, beyond the amount paid for the product giving rise to the claim.
Disclaimer of Warranties
Products are provided "as is." While we take care in production and quality control, we do not warrant that products will be entirely free of minor variations inherent to the manufacturing process.
Governing Law
These Terms are governed by the laws of the jurisdiction in which the relevant AncestralCraft entity processing your order is incorporated, without regard to conflict of law principles, except where local consumer protection law requires otherwise.
Changes to These Terms
We may update these Terms from time to time. Continued use of the Site after changes are posted constitutes acceptance of the revised Terms.
Contact Us
Questions about these Terms can be sent to care@ancestralcraft.com.