Privacy Policy
AncestralCraft ("we," "us," "our") respects your privacy. This Privacy Policy explains what personal information we collect, how we use it, and the choices you have, when you visit ancestralcraft.com or make a purchase from us.
1. Information We Collect
We collect the following categories of information:
- Contact information: name, email address, shipping address, billing address, phone number.
- Order information: products purchased, personalization details (such as the family name on a House of [Name] sign), order history.
- Payment information: processed securely by our third-party payment providers; we do not store full card numbers on our own servers.
- Device and usage information: IP address, browser type, pages visited, and how you interact with our Site, collected automatically through cookies and similar technologies.
- Communications: any information you provide when contacting our support team.
2. How We Use Your Information
- To process and fulfill your orders, including coordinating with our fulfillment and shipping partners.
- To communicate with you about your orders, account, and customer service requests.
- To send marketing communications, where you have opted in, and which you may unsubscribe from at any time.
- To improve our Site, products, and customer experience.
- To detect and prevent fraud and protect the security of our Site.
- To comply with legal obligations.
3. How We Share Your Information
We share your information only as necessary with:
- Fulfillment and shipping partners (such as Printify and our shipping carriers) so they can produce and deliver your order.
- Payment processors to securely process your transaction.
- Service providers who help us operate our Site, send emails, or analyze performance.
- Legal authorities where required by law or to protect our rights.
We do not sell your personal information to third parties.
4. Cookies
We use cookies and similar technologies to keep you signed in, remember your cart, understand how you use our Site, and deliver relevant advertising. You can control cookies through your browser settings, though disabling them may affect Site functionality.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including to comply with legal, accounting, or reporting obligations.
6. Your Rights
Depending on where you live, you may have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of your personal information.
- Object to or restrict certain processing of your information.
- Request a portable copy of your information.
- Withdraw consent where processing is based on consent (such as marketing emails).
To exercise any of these rights, contact us at care@ancestralcraft.com. We may need to verify your identity before fulfilling certain requests.
7. International Data Transfers
AncestralCraft operates through entities in Nigeria, the United Kingdom, and the United States. Your information may be transferred to, stored, and processed in any of these jurisdictions, or by service providers located elsewhere, as necessary to provide our Services. We take appropriate steps to ensure your information remains protected wherever it is processed.
8. Children's Privacy
Our Site and products are not directed to children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.
9. Data Security
We use reasonable technical and organizational measures to protect your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
10. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.
11. Changes to This Policy
We may update this Privacy Policy periodically. The "Last updated" date below reflects the most recent revision. Continued use of our Site after changes are posted constitutes acceptance of the updated policy.
12. Contact Us
If you have questions about this Privacy Policy or how we handle your personal information, contact us at care@ancestralcraft.com.
Last updated: June 2026